POSITION TITLE: Program Design and Management Manager STATUS: Exempt, FT GRADE:5
DEPT: Early Childhood Services PROGRAM: Operations SALARY: $70K/yr REPORTS TO: Vice President of Operations Early Childhood and Youth SUPERVISES: Health and Safety Coaches

SUMMARY:? Provide support to director in ongoing oversight of daily operations of YWCA’s early childhood and youth programs and partners. Oversight and support includes creating and updating policies and procedures, data management and ongoing monitoring to ensure programs are operating efficiently, team members have all tools and resources to meet the needs of our clients and maintain contract compliance.

COLLABORATES WITH: Collaborates with Youth and Family Potential team and other programs within YWCA as well as with funders.

ESSENTIAL RESPONSIBILITIES:
• Develop, implement, and maintain ongoing quality assurance and performance processes used to measure, evaluate, and assure the quality and performance of the early childhood programs.
• Support the implementation and establishment of a strong monitoring, analysis, and evaluation system with well-defined results, milestones, and targets inclusive to continuous quality improvement practices.
• Work closely with early childhood leadership team to review, track, and assess monitoring compliance throughout program operations and encourage continuous quality improvement.
• Analyze and evaluate a variety of information; organize, interpret and present it in meaningful oral or written form for varied audiences and provide solid analysis leading to inform decision making.
• Support the maintenance of policies and procedures that support ongoing operations of early childhood programs, including training of team members and partners, onboarding new partners and management of partner agreements.
• Work in conjunction with data team to plan and implement the program’s yearly Community Assessment, and Self-Assessment, and process.
• Coordinates with other YWCA programs to meet the needs of all providers.
• Manages and oversees databases including but not limited to; setup, program updates, staff training, and ongoing monitoring and reporting (KPI, Governance, Annual Report, PIR, In Kind
• Responsible for timely submission of PIR and compliance monitoring of all partner programs.
• Develops, coordinates and produces weekly, monthly, and annual reports as needed by the program for management, state and federal reporting requirements. Community Assessments, Market Rates, Q2 FY Updates, Town Profiles, Survey, Program Performance Report.
• Collaborate with YFP team on audits and focus area reviews as required by funder.
• Ensures all entities and processes of governance of programs meets all contract compliance.
• File management of all compliance documents.
• Plan and facilitate partner leadership meetings.
• Performs other duties as assigned.

NON-ESSENTIAL RESPONSIBILITIES: Participate in administrative and program meetings, as appropriate.

OTHER DUTIES AS ASSIGNED: Other duties outside of the responsibilities of the position may be assigned, whether for a project, special needs task or other assignment.

QUALIFICATIONS:

• Ability to understand and apply funding source standards, policies, procedures and requirements to program business.
• Skilled in creating and managing database including knowledge of Microsoft Excel, Google Docs and other spreadsheets.
• A demonstrated ability to work independently, while prioritizing and managing multiple assignments simultaneously as needed.
• Well-developed problem-solving, communication skills.
• Excellent fiscal and data management skills.
• Ability to adapt to change.
• Ability to work collaboratively with individuals from various education, socioeconomic, and cultural backgrounds.
• Thrives in an environment in which collaboration, partnership, and empowerment are the key cultural elements.
• Minimum 2 years’ experience working in a Head Start/ Early Head Start/Early Childhood programs required. Understanding of early childhood education, child health, mental health, and familiarity with the fields of disabilities services and parent involvements. Familiarity with community resources, children care licensing requirements as well as standards of other regulatory bodies preferred.
• Effective, supportive organizational skills, including the ability to assist personnel in developing delft-direction. Extensive knowledge of the Heads Start Performance Standards and other regulations preferred.
• Experience in human services program management, including planning, operations & evaluation, and the use of data management information systems.
• Ability to pass a health examination and criminal background check.
• Able to travel within a locally designated area and work nights and weekends as needed
• Excellent presentation skills, incorporating all strategies for all learning areas.
• Well-developed problem-solving and communication skills, with an expert ability to work independently, while prioritizing and managing multiple assignments simultaneously as needed.
• Maintain a thorough knowledge of IDHS and Head Start policies, procedures, and regulations, continuous quality improvement processes, monitoring protocols, changes and updates to federal, state, and local regulations.

EDUCATION REQUIRED: Bachelors Degree and 2+ years of relevant experience or equivalent combination of education and experience

CERTIFICATION(s) REQUIRED: NA

WORK ENVIRONMENT: The work environment includes offices; members and visitors may visit with children.? The noise level is usually moderate. Movement requirements include walking, stooping or kneeling. There may be a need to reach, lift or move objects, such as packages, supplies and computers.?Normal (or corrected) vision range; ability to see color and to distinguish letters, numbers and symbols are necessary to the work, which may require close viewing. Occasionally may need to lift and/or move up to 30 pounds. Communication needs include seeing, hearing and speaking. While in the office, there will be periods of sitting, holding a telephone and using computers. Reasonable accommodations may be made for an incumbent to meet the essential responsibilities of the position.

WORK SCHEDULE: Monday – Friday, 8:30am-4:30pm. This position may require work on some evenings and weekends. Schedule can vary depending on the needs of the agency.